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- Communicate directly with customers via email/phone
and process scheduling of service calls on a daily basis throughout Europe,
Asia, South America, Africa, and Australia.
weekly travel itineraries.
with service report editing and publishing for viewing in a timely manner.
the collection of service invoices from our customers.
necessary tracking programs and databases as needed.
directly with Field Service Technicians to ensure all paperwork requirements
are met and completed within established guidelines with the objective of
reducing the time between service completions and invoicing.
frequently with Field Service Technicians with the focus on fully informing and
enabling them to accomplish the work assigned.
This would include the scope of work, itinerary, accommodations,
technical details and contact names/numbers.
new process improvements for the field service scheduling function.
passport and visa renewals when applicable.
with other internal departments within the company (Field Service, Technical
Support, Repair Center, Training, etc.) in order to satisfy customers’
other job-related assignments as required.
- Associate degree in technical discipline.
- Three years of customer service experience.
- Strong organizational skills and ability to manage multiple
- Excellent interpersonal, verbal and written communication
skills and ability to work with associates at all levels in the organization.
- Strong PC skills with use of Microsoft office
applications: Word, Excel, PowerPoint, and Outlook.
We are an Equal Opportunity Employer.
We drug screen.
See www.pressco.com to learn about Pressco.
Email your resume to: firstname.lastname@example.org
Thank you for your interest.
* * * NO RECRUITERS PLEASE * * *